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Terms & Conditions

Conditions of Use

PURCHASE TERMS AND CONDITIONS
The following are all of the terms and conditions that apply to the purchase of the products described on this site. As used in this Agreement "THERMACO" means Thermaco, Inc., "PRODUCT(S)" means the product(s) described on this site and listed on the order form, and "BUYER" means the person ordering the PRODUCT(S).
These terms and conditions are applicable for PRODUCT(S) you purchase today through this site (the “eStore”). Please carefully review these terms and conditions before purchase.
Superseding Effect 
These terms and conditions apply to all THERMACO business transactions conducted via this eStore. To the extent these terms and conditions of sale differ from those outlined in other agreements with THERMACO, these terms and conditions shall control.
Purchases on the eStore 
Purchases on the online store may be made by credit card or PayPal only and only via online entry. Terms of payment are governed by BUYER agreement with the applicable credit card issuer.
Products Available 
PRODUCT(S) may be added or removed from the eStore at any time without advance notice. The offer of PRODUCT(S) for online sale in no way commits THERMACO to continue to offer the same item(s) or format for sale in the future.
THERMACO Right To Limit Quantities Or Decline Sale 
THERMACO reserves the right to exercise its discretion to decline sale of any PRODUCT(S), to a prospective purchaser. If THERMACO rejects the order, then THERMACO will notify BUYER that the order has been rejected.
Sales Tax 
Because THERMACO does business in North Carolina, we are required to collect sales tax for a BUYER with a NC shipping destination address. 
Transportation Policy 
PRODUCT(S) purchased on the eStore will be delivered via UPS Ground, USPS Mail or Ground Freight. Orders will have a standard shipping charge added to them, depending on the total price of PRODUCT(S) ordered.
Privacy 
THERMACO will use the personal information BUYER submits to process the order and serve BUYER better. For more information on how THERMACO may use BUYER's personal information, see the website’s privacy policy.
Return of Merchandise:

  1. In order to determine allowable return good eligibility, the timing of the eligibility is calculated between the THERMACO Ship Date and the Return Date. THERMACO Ship Date is the date the PRODUCT(S) shipped from THERMACO to BUYER. Return Date is the date the PRODUCT(S) is/are physically received by THERMACO or authorized agency.
  2. Return of merchandise will be considered based on the reason for the return and the conditions below:
  3. All returns must be pre-authorized by THERMACO. To obtain Return of Merchandise authorization call Customer Support at 800.633.4204.
  4. Only PRODUCT(S) in original containers and in salable condition, will be considered for return. THERMACO reserves the right to judge salability. PRODUCT(S) received in unsalable condition, in THERMACO's sole determination, will be destroyed with no credit issued.
  5. Credit will be issued by a Customer Service Representative (“CSR”) upon THERMACO's receipt of authorized goods returned in salable condition. A credit will be issued based on invoice value at the time of purchase.

Reason For Return:

Credit Issued and Fees Assigned:

THERMACO Errors / Quality Issues / Shipping Issues

A. THERMACO Error

100% Credit. Freight Paid by THERMACO

B. Product Quality Failure

100% credit, through complaint handling system, will be issued upon receipt of PRODUCT(S) if CSR is notified within 14 days of THERMACO ship date. Freight paid by THERMACO.

C. Product Damaged in Shipping

100% credit or replacement of damaged PRODUCT(S) if CSR is notified within 14 days of THERMACO ship date. Freight paid by THERMACO.

D. Shipping Shortages

100% credit or replacement of missing PRODUCT(S), with proof of delivery to the CSR within 30 days after THERMACO ship date if CSR is notified within 14 days of THERMACO ship date.

E. Shipping Overages Returns

100% credit of returned PRODUCT(S) will be issued if CSR is notified within 14 days of THERMACO ship date. Freight paid by THERMACO.

Return of Overstock / Customer Errors

F. Standard Stock Returns

Credit will be issued at the sole discretion of THERMACO. THERMACO reserves the right to charge a 20% restocking fee for all returns. These fees apply unless the item is defective or damaged, BUYER received the wrong item, or the fee is prohibited by law. A copy of the packing list must accompany the returned merchandise with Thermaco Return Authorization Number.  Freight Paid by BUYER.

 

Product Use 
Many factors beyond THERMACO's control can affect the use and performance of a PRODUCT(S) in a particular application, including the conditions under which the PRODUCT is used and the time and environmental conditions under which the PRODUCT(S) is expected to perform. Since these factors are uniquely within BUYER's knowledge and control, it is essential that BUYER evaluate the PRODUCT(S) to determine whether it is fit for a particular purpose and suitable for BUYER's application.
Warranty and Limited Remedy 
The PRODUCT(S) will meet THERMACO’s specifications for PRODUCT(S) at the time of shipment. THERMACO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If a PRODUCT(S) is defective, BUYER's exclusive remedy and THERMACO's sole obligation shall be, at THERMACO's option, to replace the PRODUCT(S) or refund the purchase price.
Limitation of Liability 
Except as specifically stated herein, THERMACO will not be liable for any loss or damage arising from the PRODUCT(S), whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.
Entire Agreement 
These terms and conditions constitute the entire agreement between the parties relating to the subject matter of the Agreement and supersedes all prior agreements, whether written or oral and all other communications between the parties relating to the subject matter of this Agreement.
Modification of Agreement 
This Agreement may not be changed except by a written agreement signed by an authorized officer of THERMACO.
Acceptance of Agreement by BUYER 
BUYER accepts the terms and conditions of this Agreement by completing/submitting their order on the eStore.